Assessor

Need

An independent assessor was looking for a smarter way to work so that he was not having to work back in the office every evening to complete all of the paper work resulting from a days work of visits to repairers conducting on-site inspections.
While not being technologically savvy he understood the benefits of technology and that there must be a better way to manage his business.

This assessor wanted to maximise the time he spent on the chargeable aspects of his expertise and less on the paperwork required to deliver the reporting and ancillary activities associated with best practice assessing services.

Solution

AutoIntegrity provided this assessor with the AI Assessing-Mobile system.

AI Assessing-Mobile allowed the assessor to be truly mobile in his operations. His office transformed from a business reliant on paper for it process to one which provided extreme efficiency in a paperless environment.

All documents and images were stored and accessed electronically meaning he could operate from any location where there was internet connectivity.

Sophisticated 3G technology provided secure and reliable access to the system and his office.

He was able to access all the files on his office computer remotely, receive emails, appointments and communications on his notebook computer in the same was as if he were sitting at desk in his office.

The functionality of AI::Assessing-Mobile allowed this assessor to adjust quotes electronically on the system, email adjusted quotes and repair authorities to repairers, send assessment reports to his insurer clients directly from his car.
The system greatly enhanced productivity and shaved days off the average assessment he conducted. While on-road and between appointments the assessor was capable of providing digital image assessments, search for alternate parts, research vehicle values for Total Losses and organise salvage suppliers.
Remote based multi-tasking at its very best.


Benefits

Ability to receive appointments and documentation while on the road.

Most efficient utilisation of time and available resources – being able to conduct more assessments in a short time-frame.
Multi-user environment, meaning the office staff can work in conjunction with the assessor and support business activities more efficiently.

Sophisticated document management and search facilities to store and retrieve documents at lightning speed. Able to respond to customer needs quickly and with less drain on limited resources.

More efficient assessment reporting with much of the reporting auto-completed from existing documentation providing more accurate and speedier service delivery.

Cost savings in handling paper and usage of printed stationery, postage and ancillary requirements.
Rapid downloading of images, supporting documentation and automatic generation of report and attachments to email to clients.

Electronic adjustments on the system with the ability to send adjusted quote to repairer with clear authority instructions.

Value

Transaction based fee structure for system access, customisation and hardware.

No capital outlay required.

Happier clients through shorter assessing service times.

Ability to do more without increasing resource costs (and increase the chargeable hours by doing more with less).
More time for the other things in life.